Last updated: 3 July 2026
Store Policies
Thank you for shopping with Heymish Handicrafts. We are a small creative studio based in Norfolk, creating cosy, crafty goods for quilters, sewists, makers, and handmade-hearted humans.
Most of our current products are made to order, which means your item is produced especially after you place your order. Please read the policies below before purchasing.
Contact
If you have any questions about your order, please contact us at:
Order Processing
Most products are made to order. Production usually begins after your order is placed and payment has been received.
Processing and shipping times may vary depending on the product, supplier, and destination. Estimated delivery times shown at checkout or on the product page are estimates only and are not guaranteed unless clearly stated.
Shipping
We currently ship to the locations available at checkout.
Shipping costs are shown during checkout before payment is completed. Delivery times vary depending on the product and shipping destination.
Please make sure your delivery address is correct before placing your order. Heymish Handicrafts is not responsible for delays or failed deliveries caused by incorrect or incomplete address details supplied by the customer.
Cancellations
If you need to cancel an order, please contact us as soon as possible at heymish.handicrafts@gmail.com.
Because many products are made to order, we may not be able to cancel an order once production has started. If production has not yet begun, we will do our best to cancel the order and issue a refund.
Returns and Change of Mind
For most non-personalised online purchases, you have the right to tell us you wish to cancel your order within 14 days of receiving your item. You then have another 14 days to return the item to us.
Returned items must be unused, in their original condition, and suitable for resale.
Unless the item is faulty, damaged, or incorrect, the customer is responsible for return postage costs.
Once we receive the returned item, we will process the refund within 14 days. Refunds will be made to the original payment method.
Original standard delivery costs will be refunded where required. If you chose a more expensive delivery option, only the standard delivery cost will be refunded.
Personalised and Custom Items
Personalised or custom-made items cannot usually be returned or cancelled once production has started, unless they arrive faulty, damaged, or not as described.
This includes products made with custom names, custom wording, custom colours, personalised design requests, or other bespoke details requested by the customer.
Damaged, Faulty, or Incorrect Items
If your item arrives damaged, faulty, or incorrect, please contact us as soon as possible at:
Please include your order number, a description of the issue, and clear photos of the item and packaging.
If the item is faulty, damaged, or not as described, we will work with you to arrange a replacement, repair, or refund as appropriate.
Refunds
Approved refunds will be returned to the original payment method.
Please allow time for your bank, card provider, or payment processor to complete the refund after it has been issued.
Digital Products
If Heymish Handicrafts offers digital products in future, digital product terms may differ and will be shown clearly on the relevant product page.
Custom Orders
Heymish Handicrafts may accept selected custom requests. Custom order details, pricing, production time, and cancellation terms will be agreed before work begins.
Questions
If anything is unclear, please contact us before placing an order. We are happy to help.