Last updated: 13 July 2026
Terms & Conditions
These Terms & Conditions apply to purchases made through heymishhandicrafts.com.
By using this website or placing an order, you agree to these terms. Please read them carefully before purchasing.
About Heymish Handicrafts
Heymish Handicrafts is the trading name of Tina Claxton, a sole trader based in Norwich, United Kingdom.
Business and correspondence address:
Tina Claxton trading as Heymish Handicrafts
8 Bobbin Road
Norwich
NR3 2AS
United Kingdom
Email: heymish.handicrafts@gmail.com
Products
We sell original Heymish designs on products such as mugs, aprons, journals, totes, and other crafty goods. Some products may be produced through trusted print-on-demand or fulfilment partners.
Product descriptions, photos, prices, and availability are provided as accurately as possible. Colours may vary slightly depending on screen settings, lighting, and product materials.
Made-to-Order Products
Many of our products are made to order. This means the item is produced after your order is placed.
Because made-to-order production may begin quickly, please contact us as soon as possible if you need to cancel or amend an order.
Orders
When you place an order, you are offering to purchase the selected product under these terms.
Your order is accepted when payment has been received and the order has been confirmed. We reserve the right to refuse or cancel an order if there is an error with pricing, product availability, payment, shipping information, or suspected misuse of the website.
Prices and Payment
Prices are shown on the website in the currency displayed at checkout.
Payment is taken securely through the payment methods available at checkout, including Stripe where applicable. Heymish Handicrafts does not store your full card details.
Shipping and Delivery
Shipping options, delivery estimates, and costs are shown at checkout where available.
Delivery times are estimates only. We are not responsible for delays caused by postal services, couriers, customs, incorrect delivery addresses, supplier delays, or circumstances outside our control.
Unless otherwise agreed, goods will be delivered within 30 days where required by UK distance-selling rules.
Customer Information
You are responsible for providing accurate order and delivery information.
If an order cannot be delivered because the address provided was incorrect or incomplete, additional charges may apply to resend or replace the item.
Cancellations, Returns, and Refunds
Our cancellation, return, and refund terms are set out in our Store Policies page.
For most non-personalised online purchases, customers have the right to cancel within 14 days of receiving the item and then return it within a further 14 days.
Personalised or custom-made items cannot usually be cancelled or returned once production has started, unless they are faulty, damaged, or not as described.
Faulty, Damaged, or Incorrect Items
If your item is faulty, damaged, incorrect, or not as described, please contact us at heymish.handicrafts@gmail.com with your order number and clear photos.
We will work with you to arrange a suitable solution, which may include a replacement, repair, or refund.
Intellectual Property
All Heymish Handicrafts designs, artwork, product images, branding, text, graphics, and other content on this website belong to Heymish Handicrafts unless otherwise stated.
You may not copy, reproduce, distribute, modify, resell, or use our designs or website content without written permission.
Website Use
You agree not to misuse this website, attempt to interfere with its security, upload harmful content, or use the website in any unlawful way.
We may update, change, suspend, or remove parts of the website at any time.
Third-Party Services
We may use third-party services for payments, order fulfilment, website hosting, analytics, shipping, or email communication.
These third parties may process information necessary to complete your order or provide website services. More information about how personal data is handled should be included in our Privacy Policy.
Limitation of Liability
We are not responsible for losses caused by events outside our reasonable control, including delivery delays, technical issues, supplier disruption, or incorrect information supplied by the customer.
Nothing in these terms limits your statutory rights as a consumer.
Privacy
Your privacy matters to us. Please see our Privacy Policy for information about how we collect, use, store, and share personal information.
Changes to These Terms
We may update these Terms & Conditions from time to time. The latest version will always be available on this page.
Governing Law
These terms are governed by the laws of England and Wales.
Contact
If you have any questions about these Terms & Conditions, please contact: